Shipping

One flat rate per destination, shown in the basket before you pay. No address-step surprise.

What it costs

Printed books reaching €49.99 ship free to every destination above — $49.99 in the United States and Canada. The total counts printed books only, after any discount. In France the rate drops to €0.01 rather than zero, because French law forbids free book delivery.

Ebooks and audiobooks carry no shipping charge and do not count toward that total. An order of digital books alone never shows a shipping line.

Where we ship

We ship to the European Union, the EEA, the United Kingdom, the United States and Canada. Anywhere else, checkout will tell you at the basket rather than after you have paid. If you want a book somewhere we do not yet reach, write to us and we will look for a way.

How long it takes

Orders normally leave our warehouses on the next working day. Delivery after that depends on the carrier and your country: a few days within continental Europe, one to two weeks for the United States and Canada. Dispatch and delivery times are estimates from experience, not guarantees.

We ship from more than one warehouse, and books are sent from whichever one holds your title. An order spanning two warehouses arrives as two parcels, sometimes days apart. You are charged shipping once.

Taxes and duties

Prices include any VAT due, calculated for your delivery country. Nothing is added at checkout beyond the shipping rate above. Outside the EU you may owe import duties or local taxes when the parcel arrives; those are set by your country and collected by the carrier, not by us.

If something goes wrong

Damaged in transit, lost, or never arrived — email shop@konsensus.net with your order number and we will replace it or refund you. You do not need to argue with the carrier; that is ours to handle.

Changed your mind instead? See returns.

Rates are set per market and can change. The rate you are shown in the basket is the rate you pay. The full contract terms are in our Terms of Service.